Here you will find the answers to most of your questions.
If you don't see your question answered, then send us an email to email@example.com
** ROC Animal Training and Behavior reserves the right to change policies at any time. **
We ask that you email us as first point of contact. We are a very small company and typically we are teaching lessons or classes. If you do need to talk on the phone, you can ask that we set up a time to talk on the phone so we are not playing phone tag.
All payment is due when booking services. We take most major credit cards and debit cards using Square Processing. We also take cash and check.
We do have the ability to do payment plans on private training packages using AfterPay. In order to use the payment plans you will need to qualify through AfterPay. Please contact us with questions regarding the AfterPay.
No Refunds are given after booking any services.
Removal from Training:
Trainer, at his/her sole discretion, may remove a pet from the lesson if a hazard or threat of any nature to any other animal or person is present. No refund will be given under such circumstances.
What we don't offer:
If you don't see what you need on this list then we probably do offer it and the prices/schedule are listed under services.
Cancelation of lessons or consults within 24 hours of the appointment will count towards their session and be charged in full. Appointments can be rescheduled once if more than a 24 hour notice is given. If there needs to be an additional reschedule then a new payment for the amount of that session will need to be made.
We do not offer any guarantee of our training. The reason is behavior is not black and white. Behavior variables change and are influenced by so many outside factors. We can not guarantee your behavior, so it is irresponsible for us to guarantee the behavior training of your dog.
What we can guarantee is that we will be upfront and honest about our training plan and goals. We will work with you to help achieve those goals and adjust expectation. We will continue to educate ourselves and learn so we can share that with our clients. We can guarantee we will be kind, have empathy and show respect to you and your dog.
ROC Animal Training & Behavior