Frequently Asked Questions

If we where to use labels for our training methods, they would lean closer to Force Free or Positive Reinforcement trainers. We utilize different rewards the dog finds motivating and use that to encourage good behaviors. We help owners to learn to set boundaries and expectations for their dogs during training. All while watching the dogs emotions and helping the dog be comfortable. We do not use physical force or corrections when training. Each dog and owner have different dynamics and will utilize different training gear to make sure the dog and others are safe. 

We do not offer any guarantee of our training. The reason is behavior is not black and white. Behavior variables change and are influenced by so many outside factors. We can not guarantee your behavior, so it is irresponsible for us to guarantee the behavior training of your dog. 

​

​What we can guarantee is that we will be upfront and honest about our training plan and goals. We will work with you to help achieve those goals and adjust expectation. We will continue to educate ourselves and learn so we can share that with our clients. We can guarantee we will be kind, have empathy and show respect to you and your dog. 

All payment is due when booking services. We take most major credit cards and debit cards using Square Processing. We also take cash and check. 

We do have the ability to do payment plans on private training packages using AfterPay. In order to use the payment plans you will need to qualify through AfterPay. Please contact us with questions regarding the AfterPay.

No Refunds are given after booking any services. 

We ask that you email us as first point of contact. We are a very small company and typically we are teaching lessons or classes. If you do need to talk on the phone, you can ask that we set up a time to talk on the phone so we are not playing phone tag. 

Cancelation of lessons or consults within 24 hours of the appointment will count towards their session and be charged in full. Appointments can be rescheduled once if more than a 24 hour notice is given. If there needs to be an additional reschedule then a new payment for the amount of that session will need to be made. 

Trainer, at his/her sole discretion, may remove a pet from the lesson if a hazard or threat of any nature to any other animal or person is present. No refund will be given under such circumstances.

​

​

​

** ROC Animal Training and Behavior reserves the right to change policies at any time. **